Kef Schecter (furrykef) wrote,
Kef Schecter
furrykef

Stupid chairs, stupid websites

Here's why not to buy anything from overstock.com, as presented verbatim by me and one of their customer disservice reps.

Johnson: Hi, my name is Johnson. How may I help you?
Visitor: I want to write a review of a chair I purchased from you a year ago but it says I'd already written a review.
Visitor: However, none of the 25 reviews for this chair are mine.
Johnson: Let me check on that and I'll help you further.
Johnson: Did you try writing the review on this item before?
Visitor: I don't remember.
Johnson: If you had submitted a review on this item before, you'll not be able to write it. However not all the reviews will be posted on our site.
Johnson: Only a limited number of reviews will be posted.
Johnson: As I have not heard from you for a while, I’ll remain available for another minute for further help.
Visitor: So I have no way of knowing if I'd already written a review, no way of knowing what was wrong with the one I'd written if I had, and no way of revising it and trying again?
Visitor: Your company is doing an excellent job of ensuring I will not be a repeat customer
Johnson: I'm really sorry.
Visitor: Goodbye.


Oh yeah, the reason I wanted to write the review is my chair (which I already hated) just broke, after not having had it for even a year. Considering I'm in the middle of moving a big website, namely sonicsatam.com, to a new host, I must say the timing couldn't have been much worse.
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