February 28th, 2014

Stupid chairs, stupid websites

Here's why not to buy anything from overstock.com, as presented verbatim by me and one of their customer disservice reps.

Johnson: Hi, my name is Johnson. How may I help you?
Visitor: I want to write a review of a chair I purchased from you a year ago but it says I'd already written a review.
Visitor: However, none of the 25 reviews for this chair are mine.
Johnson: Let me check on that and I'll help you further.
Johnson: Did you try writing the review on this item before?
Visitor: I don't remember.
Johnson: If you had submitted a review on this item before, you'll not be able to write it. However not all the reviews will be posted on our site.
Johnson: Only a limited number of reviews will be posted.
Johnson: As I have not heard from you for a while, I’ll remain available for another minute for further help.
Visitor: So I have no way of knowing if I'd already written a review, no way of knowing what was wrong with the one I'd written if I had, and no way of revising it and trying again?
Visitor: Your company is doing an excellent job of ensuring I will not be a repeat customer
Johnson: I'm really sorry.
Visitor: Goodbye.

Oh yeah, the reason I wanted to write the review is my chair (which I already hated) just broke, after not having had it for even a year. Considering I'm in the middle of moving a big website, namely sonicsatam.com, to a new host, I must say the timing couldn't have been much worse.